GET IN TOUCH
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themanstand@outlook.com
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PHONE |
072 722 5070
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TERMS & CONDITIONS
REFUNDS AND EXCHANGES
- As with all natural products, each item is unique and will have its own individual natural markings and characteristics. This may include a mix of knots, bark pockets, pinholes, scratches and coarse/irregular grained texture. It is the beauty and nature of wood to have these characteristics, as well as natural variations in graining and colour. I make sure that the quality of the wood is of the highest grade, thus with the exception of a broken unit, these aspects are inherent and not considered defects.
- Kindly note that the product images (and accessories) are for illustrative purposes only. The colour may be darker/lighter on the actual product, this can be attributed to screen colour differences on electronic devices and also please remember that very piece of wood is different and diversity is to be expected in the wood grain and the ultimate colour of the stained wood.
- Keeping the above in mind, if you are still unhappy with your order please contact us within 5 working days of receiving your package. We will do our best to resolve the problem quickly. Refunds and exchanges are taken on a case-by-case basis.
- Refunds on regular orders will only be given provided the items are returned in their original good condition.
- Please note that I cannot accept returns on custom orders. All purchases of custom orders are final.
SHIPPING INFORMATION
- All items are flat packed, wrapped in bubble wrap and packed in a sturdy box. You will receive an email notifying you when the package is collected from us.
- Delivery within 1-3 days to Major centres and up to 5 days for outer-lying or remote areas.
- We make use of a courier service and therefore do not accept nor take any responsibility for the following; Delays in delivery once an order has been dispatched; Delays owing to incomplete information provided by customers; Orders delivered to incorrect or incomplete shipping addresses provided by customers; Deliveries received at the shipping address by persons other than the purchaser.
- If you need something urgently, please contact me to ensure I can accommodate a "Next Day Rush". This bumps your order up the queue and your order will be dispatched the next Business Day.
- We're based in Cape Town and ship within South Africa only.
CORPORATE / BUSINESS GIFTS
Corporate/Business gift giving has never been easier! Save BIG on corporate gift orders and let us do all of the work for you.
Finding a classy and unique gift for your staff, a memorable gift for your loyal customers, or gifts for a special event can be a daunting task. Here at JACK, our goal is to make the process as simple and smooth as possible. Bulk gift giving discounts are available on most of the items listed on our website when ordering quantities of like items. Discounts are determined based on the type of item ordered and the total quantity. Minimum order amounts apply.
Logo branding, personalized cards and gift wrapping are available at an additional cost. Direct shipping to gift recipients is also available at a per-shipment cost.
If you have questions or would like to place a bulk order please call or email us ASAP. Please allow ample shipping time as larger orders of specific product lines may take additional time to get in stock.
Finding a classy and unique gift for your staff, a memorable gift for your loyal customers, or gifts for a special event can be a daunting task. Here at JACK, our goal is to make the process as simple and smooth as possible. Bulk gift giving discounts are available on most of the items listed on our website when ordering quantities of like items. Discounts are determined based on the type of item ordered and the total quantity. Minimum order amounts apply.
Logo branding, personalized cards and gift wrapping are available at an additional cost. Direct shipping to gift recipients is also available at a per-shipment cost.
If you have questions or would like to place a bulk order please call or email us ASAP. Please allow ample shipping time as larger orders of specific product lines may take additional time to get in stock.
